Portfolio

Portfolio

Communication Intelligence and Analytics

RSI offers a vendor-agnostic communication intelligence portfolio that transforms voice, contact center, messaging, video, recording and agentic AI interaction data into actionable business insight.

Building on more than 33 years of call accounting and telecommunications management expertise, RSI continues to support the essential capabilities organizations rely on — while leading with a new generation of AI-driven communication intelligence.

Shadow Analytics
Shadow Analytics
Shadow Analytics
AI-Driven Communication Intelligence — unifying calls, messages, recordings and AI-driven interactions into one platform.
Shadow Analytics MCP
Shadow Analytics MCP
Connect Shadow Analytics directly into your AI tools and agentic workflows.
Shadow Agent
Shadow Agent
CX functionality for RingCentral (Shadow AgentCX), Webex Calling and Zoom Phone — capability varies by vendor.
Shadow All In One Analytics
Shadow All In One Analytics
Call accounting, call analytics and recording playback — still actively sold and supported.

About Us

Founded in 1990, Resource Software International Ltd. (RSI) helps organizations unlock the full value of their communication ecosystems. Building on more than three decades of innovation, RSI now delivers AI-driven communication intelligence that unifies voice, messaging, video, contact center, and collaboration data into actionable insights, empowering organizations to improve customer experiences, optimize operations, and achieve better business outcomes.

Our Portfolio

Useful Links

Contact Us

Phone

+1 718 701-0945
+1 905 576-4575

Email

sales@rsicloud.com

Address

50 Richmond Street East, Unit 105,
Oshawa, Ontario. L1G 7C7.
Canada

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