Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 35 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.
Scalable analytics for messages, video & phone, real-time presence dashboards, call recording replay, and alert notification.
Cradle-to-grave management reports highlighting long duration, missed calls, excessive cost, and IVR routing summaries.
Dynamic, customizable dashboards for wallboards or desktops, giving supervisors and agents instantaneous performance feedback.
Recordings coupled with call detail records, searchable by number, date, time, duration and query tags.
Triggers for agent status, service levels, abandoned calls or 911 emergencies — delivered by email, text, audible alarm or team spaces.
Track calls end to end as they move across platforms and environments — from IVR to agent to resolution — with cradle-to-grave visibility into service levels, transfers and usage summaries across your communication ecosystem.
Pinpoint bottlenecks, highlight suspicious or unusual activity, and reconcile carrier invoices against actual business activity — helping control telecom spend and protect your organization from misuse and system abuse.
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