Enhancing User Adoption of Your Collaboration Ecosystem
The global pandemic has encouraged the adoption of cloud-based collaboration among many businesses. Companies that have spent time and money making the shift from premise to cloud want to know they are getting a good return on their investment. Sometimes migrations are not beneficial, not because of the technology, but because of the people or process. That is why it is essential to determine if the users are adopting the communication channels you provide for them. It is not enough to simply mandate use and provide training on the new tools. Companies need a way to actively monitor, measure and manage collaboration metrics. The cost of this is typically much lower than the initial investment but is paramount to ensuring expected return on investment.
A manager’s perspective on a successful adoption can vary drastically based on the metrics they use, the goals they set, and the stakeholders of whom they want to change ...