News & Events

A manager’s perspective on a successful adoption can vary drastically based on the metrics they use, the goals they set, and the stakeholders of whom they want to change ...

The global pandemic has accelerated the need to work from anywhere. Many organizations turned to their vendors to transform their collaboration systems into virtual conduits for team collaboration. As an industry leader, Avaya is providing solutions that help remote workers engage with colleagues, share ideas, build consensus and get things done. RSI is delighted to provide remote administrators with the necessary tools to manage remotely.

RSI Shadow All In One Analytics offers business ...

A dashboard is effective at consolidating a company’s most valuable KPI’s into a simple view. Managers can, in real time, make important decisions without having to run multiple reports and consolidate information manually. A properly set up dashboard is very effective in giving an accurate snapshot of business operations. This is essential in today's environment where customers demand real time answers and expect a certain level of empathy for their requests. If a customer is saddled with bottlenecks, busy signals, long wait times and unanswered messages, it is likely the customer will look elsewhere. A dashboard provides the opportunity to correct ineffective processes quickly, and at its core.

Resource Software International offers fully customizable dashboards, with access to countless pre-set widgets. Managers can determine what is most important to them to determine the health of their collaboration system. Not only ...

OSHAWA, Ontario — November 12, 2020 — Resource Software International Ltd. (RSI), a leading provider of all in one communication management solutions for every enterprise, today announced that its Shadow All In One Analytics (formerly Shadow CMS Enterprise v 5.2.3) is compliant with Avaya Cloud Office powered by RingCentral. Avaya is a global leader in enterprise communications systems, software and services. 

Shadow All In One Analytics helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The applica...

The global pandemic and varying lockdown safety measures have imposed barriers on traditional ways of service delivery. Nowhere is it more critical than in the health care segment. Patients and concerned citizens are engaging remotely with healthcare professionals in unprecedented numbers. 

A Deloitte 2020 Survey of US Health Care Consumers showed a change in consumer behavior due to the ongoing threat of the Covid-19 pandemic. There are three key takeaways:

1.      “Consumers are using virtual visits more than ever before and plan to continue using them.”

2.      “More consumers are using technology for health monitoring and are willing to share their data.”

Smartphones revolutionized the way we communicate and have now become common necessities for people around the world. Since the release of the first Apple iPhone in 2007, many millennials became early adopters of new collaboration modes. This generation – born between 1981 and 1996 - now make up a large portion of the workforce.

SMS solves a unique pain point for both consumers and call cen...

The ever-changing collaboration sector continues to enable people to stay interconnected while working from anywhere on any device. The global pandemic has catalyzed an already upward trend. “A recent article by Erik Brynjolfsson et al. estimates that 31 percent of workers -- in the United States -- who were employed in early March had switched to working at home by the first week of April. Even when stay-at-home orders are relaxed, many workers may continue working at home until the pandemic is fully contained” (US Bureau of Labor Statistics).   Here are some important reasons why collaboration management systems are more important than ever.