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News & Events

Latest news, blog posts and events about RSI and our collaboration analytics portfolio of products.

Resource Software Int'l Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and increase adoption of collaboration systems resulting in a more productive communication ecosystem

Resource Software International Joins the RingCentral Connect Platform Premier Partner Program

March 23, 2020 – Resource Software International Ltd. (RSI), today announced that it has joined the RingCentral® Connect Platform Partner Program (CP3) as a Premier Partner. As a member of the RingCentral CP3, RSI is now able to work with RingCentral platform APIs to create integrations that enhance the ability of organizations to manage the health of their entire communication ecosystem. The RingCentral Connect Platform Partner Program, part of the RingCentral partner ecosystem, unites RingCentral APIs with third-party independent software vendors to deliver integrated solutions to joint customers. “We are delighted that RingCentral recognizes the importance of working with partners to strengthen our value proposition,” said Rito Salomone, President, RSI, “Some of our biggest mutual success stories were dependent on our collective ability to rapidly deliver custom or enhanced reporting that the competition could not. It is an honor to be a trusted partner when RingCentra...

RSI offers Avaya + RingCentral Analytics Out of the Box

Congratulations to Avaya & RingCentral for their new strategic partnership.  We have been working with both vendor platforms for many years.  Now more than ever, its important to leverage an all-in-one product to consolidate premise and cloud landscapes into a single analytics platform.   Make sense of all your data in one place!   How?   Our Shadow All-In-One Analytics offers call accounting, historical and real time dashboards for call centers, call recording playback and emergency notification under one roof (for premise and cloud deployments)! Check us out on:and

Resource Software International Ltd. (RSI) Shadow UC Analytics Now Listed in Microsoft AppSource and Azure Marketplace

OSHAWA, Ontario — July 18, 2019 — Resource Software International Ltd. (RSI), a leading provider of collaboration analytics for every enterprise, today announced that its Shadow UC Analytics was selected for inclusion in both the Microsoft AppSource and Azure Marketplace websites. Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.RSI is a Microsoft technology partner offering third-party solutions that interoperate with Microsoft UC technology and extend the value of a company’s investment in its collaboration ecosystem. Shadow UC Analytics helps improve customer interaction, prevent system hacks, eliminate bottlenecks, reconcile expenses, increase adoption of new systems, drive digitization and empower productivity.“RSI is delighted our flagship solution Shadow UC Analytics has been published in the Microsoft AppSource and Azure Marketplace. Over the years, Shadow has been continually developed to...

RSI Shadow All In One Analytics Solutions Now Rated “Avaya Compliant”

NEWS RELEASEShadow CMS Enterprise v 5.2.3  is compatible with Avaya Aura® Session Manager Release 8.0 Shadow OSN Onsite Notification v 2.4 is compatible with Avaya IP Office 500 v2 Release 11Shadow solutions help businesses track, monitor and manage their communication network facilities.OSHAWA, Ontario — April 9, 2019 — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise v 5.2.3 analytics is compliant with Avaya Aura® Session Manager Release 8.0 and Shadow OSN Onsite Notification v 2.4 is compliant with Avaya IP Office Release 11. Avaya is a global leader in enterprise communications systems, software and services. Shadow CMS Enterprise helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-t...

RSI offers migration path for Avaya BCMR customers

Avaya Basic Call Management Recording Desktop (BCMR-D)™ software was used to give supervisors the real-time and historical call center data that they need to gain center efficiencies and reduce costs. BCMR Desktop software as a highly functional, low-cost, MIS solution that generally satisfied the needs of many call centers without having to invest in more elaborate costly Elite Contact Center reporting functionality. Avaya discontinued BCMR-D leaving customers with very few options.RSI, an Avaya DevConnect partner, continues to offer a low-cost alternative to BCMR-D, that allows customers to visualize the valuable real time agents/queue activity in a modern day dashboard. Shadow CMS All-In-One Analytics for Avaya CM fully supports BCMR historical and real time reporting. RSI is a proud vendor of All-in-One communication analytics for all major AVAYA platforms (from legacy systems to Avaya Cloud). You may want to talk to us about our consolidated approach to managing your entire...

RSI exhibiting at IAUG's Avaya Engage - Register Today!

Don't Miss the International Companies at Avaya ENGAGE 2019!  IAUG is honored to see more international involvement at Avaya ENGAGE 2019 from the UK, Brazil, India and beyond!   Attendees will have the opportunity to interact with international partners and exhibitors including but not limited to:  Join us at Avaya ENGAGE 2019! IAUG - INTERNATIONAL AVAYA USERS GROUPCopyright © 2018 International Avaya User Group.All rights reserved.113 Seaboard Lane, Suite C-250 | Franklin, TN 37067