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News & Events

Latest news, blog posts and events about RSI and our collaboration analytics portfolio of products.

Resource Software Int'l Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and increase adoption of collaboration systems resulting in a more productive communication ecosystem

RSI exhibiting at IAUG's Avaya Engage - Register Today!

Don't Miss the International Companies at Avaya ENGAGE 2019!  IAUG is honored to see more international involvement at Avaya ENGAGE 2019 from the UK, Brazil, India and beyond!   Attendees will have the opportunity to interact with international partners and exhibitors including but not limited to:  Join us at Avaya ENGAGE 2019! IAUG - INTERNATIONAL AVAYA USERS GROUPCopyright © 2018 International Avaya User Group.All rights reserved.113 Seaboard Lane, Suite C-250 | Franklin, TN 37067

RSI Shadow CMS Enterprise Call Accounting Release 5.2 Now Rated “Avaya Compliant”

NEWS RELEASEMedia Inquiries:                                                                      Media Inquiries:Rito Salomone                                                                        DevConnect PR905 576-4575                                                                       ...

RSI Exhibiting at Avaya Engage 2019 in Austin, Texas

Avaya Engage 2019 is just around the corner after the Holiday Festivities! Are you planning to attend?  Discover why RSI has been a global leader in collaboration analytics for Avaya platforms for many years. As an Avaya DevConnect Techology Partner, RSI tailors solutions compliant tested and assured for Avaya customers. Discover why we offer some of the most powerful tools in the industry - call accounting, call center reporting, dashboards, emergency notification, team collaboration and AI or CRM integration!     Come to Avaya Engage and visit us on the exhibition floor!

RSI Shadow UC Analytics -Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)

Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)If you're struggling with the native reporting from Microsoft Skype for Business, Office 365 or Teams, get in touch to see how the reports, monitors and wallboards from Shadow UC Analytics solutions stack up.  We offer you the ability to deep dive into your communication data and get true business insights!Contact: Email: Phone: 718 701-0945Web:

RSI Sponsoring Carousel Industries AlwaysOn Technology Symposium

The AlwaysOn Technology Symposium is a one-day event designed to help IT leaders better educate and teach their business about existing and imminent trends so the business can hear about them from IT first. Throughout the event, we dive deep into mega trends that are impacting how we manage IT, and bring in speakers and panelists who can expand upon these areas of opportunities.This year’s theme is SUCCESS. Through keynote addresses, facilitated panel discussions, and interactive breakout sessions covering leading-edge technology topics, attendees will learn ways by which success criteria can be defined for a given technology. Join us to delve into these topics – and more – all while empowering teammates and leadership to embrace new technology to drive transformation.RSI cordially invites you to stop by our booth at AlwaysOn to explore our wide spectrum of collaboration analytics or just to say hello!   RSI is a global leader in collaboration analytics t...

RSI Demonstrating Collaboration Analytics at ConnectCentral 2018

ConnectCentral 2018 provides a unique communications and collaboration opportunity to engage with industry thought-leaders, peers, and RingCentral experts for deep learning, networking, and hands-on training. Our insightful keynotes, technical breakout sessions, and tailored demos are designed to deliver valuable knowledge and perspective that will transform your business strategy.RSI cordially invites you to stop by our booth at ConnectCentral to explore our wide spectrum of collaboration analytics or just to say hello!   RSI is a global leader in collaboration analytics that helps companies monitor, measure and manage their communication ecosystem.  RSI offers products, training and resources that help minimize misuse, accelerate adoption, guard against system hacks, meet regulatory compliance standards and empower productivity!WATCH RSI VIDEOCollaboration analytics for RingCentral. Check out the RingCentral App Gallery for our solutions: REGISTER FOR CONNECTCENTRAL 20...

RSI Sponsoring the Mitel User Group Virtual Event 2018

Mitel User Group Virtual EventNovember 6, 2018 from 8am-1pm US Central TimeJoin over 500 other members and experts in our highly interactive, 3-D virtual environment featuring live video-streaming keynotes, on-demand breakout sessions with speaker Q&A and interactive booths within the tradeshow floor.RSI will be demonstrating its flagship Shadow CMS Enterprise portfolio of collaboration analytics including call accounting, call center dashboards/reporting and emergency notification.

RSI Unveils Shadow UC Analytics for Microsoft S4B/Teams

Designed specifically for Microsoft Skype for Business/Teams, Shadow UC Analytics delivers unparalleled visibility of your Unified Communication consumption ensuring your investment in time, money and resources is delivering the business benefits you expected.  It is an intuitive, user driven solution producing only relevant information through its customisable dashboards and automated reports.  Schedule a personal demo to find out how you can monitor, measure and manage your Microsoft UC ecosystem...Accelerate your digital transformationImprove customer experienceIncrease adoptionMeet compliance standardsEmpower productivity!Contact sales@telecost.com!or visit About RSI Founded in 1990, Resource Software International Ltd. (RSI) is a developer, manufacturer and distributor of communication management solutions. The company offers a wide range of products including: call accounting, collaboration spaces metrics, real time dashboards, contact center reporting, voice recording,...

RSI At CiscoLive 2018 Demonstrating Collaboration Analytics

RSI cordially invites you to stop by our booth in the Cisco Collaboration Village (C5) to explore our wide spectrum of collaboration analytics for Cisco Collaboration or just to say hello!   VISIT THE RSI BOOTHRSI is a global leader in collaboration analytics that helps companies monitor, measure and manage their communication ecosystem.  RSI offers products, training and resources that help minimize misuse, accelerate adoption, guard against system hacks, meet regulatory compliance standards and empower productivity!More about RSI:DON’T MISS THE RSI SESSION ON TUESDAY JUNE 12Session Speaker Rito Salomone, President of RSI, invites you to attend his Analytics session “The Importance of Team Collaboration Analytics” on Tuesday, Jun 12, 01:15 p.m. - 01:30 p.m.in the World of Solutions Collaboration Village.  More about the session:  WATCH RSI VIDEO

RSI Unveiling New Collaboration Analytics for Webex Teams and Webex Meetings at CiscoLive 2018

Will you be attending CiscoLive 2018 this year?If so, why not learn more about our exciting Cisco Collaboration Analytics for UCM, HCS, Jabber and now Webex!Communication has rapidly evolved from desk-tied audio connection to participants huddling in virtual groups or teams empowered through voice, video, and chat.  Participants can contribute ideas, deliver presentations, engage colleagues, and build direction by sharing files, white boarding and screen share.  Team collaboration solutions such as Cisco Webex Teams, Microsoft Teams, RingCentral Glip, Slack and many others are forcing managers to think beyond the enterprise. These solutions address the realities of today’s digital transformation. People are demanding more from their communication ecosystem. Agile workers need to access information anywhere, anytime in secure but flexible work spaces from any device. Most organizations can now consolidate existing communication tools into a single platform deployed...

Global communication analytics provider RSI now a ConvergeOne Preferred Partner

OSHAWA, ONTARIO – May 2, 2018 – Resource Software International Ltd. (RSI), a world leader in producing products, training and resources that proactively utilize communication analytics to create a more dynamic, responsive and productive communication ecosystem; officially joined the ConvergeOne Preferred Partner Program as a bronze member. ConvergeOne (NASDAQ: CVON) is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment.The agreement will facilitate the distribution of RSI communication management solutions through the ConvergeOne extensive network. By teaming with a national brand like ConvergeOne—which services over 7200 enterprises—RSI can effectively offer its scalable communication management portfolio around the globe.The RSI communication management portfolio, for premise and cloud imp...