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News & Events

Latest news, blog posts and events about RSI and our collaboration analytics portfolio of products.

Resource Software Int'l Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and increase adoption of collaboration systems resulting in a more productive communication ecosystem

RSI Shadow All In One Analytics Solutions Now Rated “Avaya Compliant”

NEWS RELEASEShadow CMS Enterprise v 5.2.3  is compatible with Avaya Aura® Session Manager Release 8.0 Shadow OSN Onsite Notification v 2.4 is compatible with Avaya IP Office 500 v2 Release 11Shadow solutions help businesses track, monitor and manage their communication network facilities.OSHAWA, Ontario — April 9, 2019 — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise v 5.2.3 analytics is compliant with Avaya Aura® Session Manager Release 8.0 and Shadow OSN Onsite Notification v 2.4 is compliant with Avaya IP Office Release 11. Avaya is a global leader in enterprise communications systems, software and services. Shadow CMS Enterprise helps businesses curb misuse, reconcile telecom expenses, highlight detrimental quality of service, discover system hacks and manage the health of their communication networks. The application now is compliance-t...

RSI offers migration path for Avaya BCMR customers

Avaya Basic Call Management Recording Desktop (BCMR-D)™ software was used to give supervisors the real-time and historical call center data that they need to gain center efficiencies and reduce costs. BCMR Desktop software as a highly functional, low-cost, MIS solution that generally satisfied the needs of many call centers without having to invest in more elaborate costly Elite Contact Center reporting functionality. Avaya discontinued BCMR-D leaving customers with very few options.RSI, an Avaya DevConnect partner, continues to offer a low-cost alternative to BCMR-D, that allows customers to visualize the valuable real time agents/queue activity in a modern day dashboard. Shadow CMS All-In-One Analytics for Avaya CM fully supports BCMR historical and real time reporting. RSI is a proud vendor of All-in-One communication analytics for all major AVAYA platforms (from legacy systems to Avaya Cloud). You may want to talk to us about our consolidated approach to managing your entire...

RSI exhibiting at IAUG's Avaya Engage - Register Today!

Don't Miss the International Companies at Avaya ENGAGE 2019!  IAUG is honored to see more international involvement at Avaya ENGAGE 2019 from the UK, Brazil, India and beyond!   Attendees will have the opportunity to interact with international partners and exhibitors including but not limited to:  Join us at Avaya ENGAGE 2019! IAUG - INTERNATIONAL AVAYA USERS GROUPCopyright © 2018 International Avaya User Group.All rights reserved.113 Seaboard Lane, Suite C-250 | Franklin, TN 37067

RSI Shadow CMS Enterprise Call Accounting Release 5.2 Now Rated “Avaya Compliant”

NEWS RELEASEMedia Inquiries:                                                                      Media Inquiries:Rito Salomone                                                                        DevConnect PR905 576-4575                                                                       ...

RSI Exhibiting at Avaya Engage 2019 in Austin, Texas

Avaya Engage 2019 is just around the corner after the Holiday Festivities! Are you planning to attend?  Discover why RSI has been a global leader in collaboration analytics for Avaya platforms for many years. As an Avaya DevConnect Techology Partner, RSI tailors solutions compliant tested and assured for Avaya customers. Discover why we offer some of the most powerful tools in the industry - call accounting, call center reporting, dashboards, emergency notification, team collaboration and AI or CRM integration!     Come to Avaya Engage and visit us on the exhibition floor!

RSI Shadow UC Analytics -Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)

Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)If you're struggling with the native reporting from Microsoft Skype for Business, Office 365 or Teams, get in touch to see how the reports, monitors and wallboards from Shadow UC Analytics solutions stack up.  We offer you the ability to deep dive into your communication data and get true business insights!Contact: Email: Phone: 718 701-0945Web:

RSI Sponsoring Carousel Industries AlwaysOn Technology Symposium

The AlwaysOn Technology Symposium is a one-day event designed to help IT leaders better educate and teach their business about existing and imminent trends so the business can hear about them from IT first. Throughout the event, we dive deep into mega trends that are impacting how we manage IT, and bring in speakers and panelists who can expand upon these areas of opportunities.This year’s theme is SUCCESS. Through keynote addresses, facilitated panel discussions, and interactive breakout sessions covering leading-edge technology topics, attendees will learn ways by which success criteria can be defined for a given technology. Join us to delve into these topics – and more – all while empowering teammates and leadership to embrace new technology to drive transformation.RSI cordially invites you to stop by our booth at AlwaysOn to explore our wide spectrum of collaboration analytics or just to say hello!   RSI is a global leader in collaboration analytics t...