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Latest news, blog posts and events about RSI and our collaboration analytics portfolio of products.

Resource Software Int'l Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and increase adoption of collaboration systems resulting in a more productive communication ecosystem

Shadow All In One Analytics for Healthcare

The global pandemic and varying lockdown safety measures have imposed barriers on traditional ways of service delivery. Nowhere is it more critical than in the health care segment. Patients and concerned citizens are engaging remotely with healthcare professionals in unprecedented numbers. 

A Deloitte 2020 Survey of US Health Care Consumers showed a change in consumer behavior due to the ongoing threat of the Covid-19 pandemic. There are three key takeaways:

1.      “Consumers are using virtual visits more than ever before and plan to continue using them.”

2.      “More consumers are using technology for health monitoring and are willing to share their data.”

Smartphones revolutionized the way we communicate and have now become common necessities for people around the world. Since the release of the first Apple iPhone in 2007, many millennials became early adopters of new collaboration modes. This generation – born between 1981 and 1996 - now make up a large portion of the workforce.

Other generations also began following the lead of the millennials, adopting SMS later. “A Zipwhip survey found that 73% of consumers want more businesses to text them. Customers of all ages, from Baby Boomers to Generation Z, like the ease, convenience and privacy that texting offers.” Companies often get a better response rate with instant messaging because, unlike email or phone calls, people are more likely to send out a short response than spend time formulating a reply email or scheduling time to call you back.

SMS solves a unique pain point for both consumers and call cen...