E-MetroTel delivers flexible, end-to-end communication solutions designed to adapt to your evolving business needs. Their Green Migration strategy supports over 100 different endpoints across six major brands — extending the life of existing phone investments while ensuring a seamless, cost-effective transition to the future. Founded in 2009, E-MetroTel brings deep expertise in Avaya, Cisco, Mitel, NEC, Nortel and Panasonic solutions, with deployments exceeding 1,500 users and 1,200 call center agents across on-premise, virtualized and cloud environments.
Scalable analytics for messages, video & phone, real-time agent/queue dashboards, call recording replay, and alert notification.
Cradle-to-grave management reports highlighting long duration, missed calls, excessive cost, and IVR routing summaries.
Dynamic, customizable dashboards for wallboards or desktops, giving supervisors and agents instantaneous performance feedback.
Recordings coupled with call detail records, searchable by number, date, time, duration and query tags.
Triggers for agent status, service levels, abandoned calls or 911 emergencies — delivered by email, text, audible alarm or team spaces.
Track calls end to end as they move across platforms and environments — from IVR to agent to resolution — with cradle-to-grave visibility into service levels, transfers and usage summaries across your communication ecosystem.
Pinpoint bottlenecks, highlight suspicious or unusual activity, and reconcile carrier invoices against actual business activity — helping control telecom spend and protect your organization from misuse and system abuse.
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