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Posted On: Mon, 10 Aug 2026 15:03:26 +0000

Stop Digging. Start Asking. Introducing Shadow Analytics MCP

AI-driven communication intelligence, now available to the AI assistant you already use.

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Posted On: Wed, 27 May 2026 18:03:12 +0000

RSI Launches Shadow All-In-One Analytics for Intermedia Unite®

Oshawa, Ontario — May 27, 2026 — Resource Software International Ltd. today announced the launch of Shadow All-In-One Analytics for Intermedia Unite®. The new solution extends RSI’s Shadow analytics platform to organizations using Intermedia’s cloud communications services, helping businesses transform everyday call activity into clear operational intelligence.

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Posted On: Fri, 14 Mar 2025 22:18

RSI Introduces Shadow Agent for AI Receptionists at Enterprise Connect 2025

Shadow Agent for RingCentral now offers live dashboards of traditional resources (IVR, Agents, Queues) and the new RingCentral AI Receptionists. Manage your human and virtual resources in one place.

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About Us

Founded in 1990, Resource Software International Ltd. (RSI) helps organizations unlock the full value of their communication ecosystems. Building on more than three decades of innovation, RSI now delivers AI-driven communication intelligence that unifies voice, messaging, video, contact center, and collaboration data into actionable insights, empowering organizations to improve customer experiences, optimize operations, and achieve better business outcomes.

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