RSI all-in-one collaboration management solutions help you ensure your entire ecosystem is functioning at peak performance through systematic monitoring and analysis of your communication activity.
Our Shadow All In One Analytics portfolio offers better business insights, leading to better decisions and ultimately better outcomes.
ProductsAfter a study of the indicators and personalized reports by RSI, the rate of answered calls increased from 41% to 78% in our centers. The Shadow All In One Analytics solution helped manage customer calls with a positive impact on the economic result.
Great addition to the portfolio. This simple product kept us from having to spend a ridiculous amount of money on Call Center.
Some of our favorite features are the custom status codes and the custom DND/AUX codes. We also find the HUD area much better in Shadow Agent than our vendor with multiple columns and the ability to sort by department.
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