Turn Every Interaction into Actionable Intelligence

AI-driven communication intelligence platform that transforms the ecosystem into a source of real-time insight, customer understanding, performance visibility, and operational clarity

Ensure Maximum Performance of Your Communication Ecosystem

RSI develops solutions that give you real-time visibility into every entry point of your collaboration ecosystem including both human and AI-driven interactions

Communication Analytics Solutions for Every Enterprise

Since 1990, Resource Software International Ltd. (RSI), has been a global leader in the development and implementation of scalable communication analytics solutions including call accounting, real time and historical call queue metrics, agentic AI resource management and emergency notification.

Better Insights. Better Decisions. Better Outcomes!

Our Shadow Analytics portfolio allows organizations to proactively monitor, measure and manage the health of human and agentic AI communication ecosystems.

About Us

Founded in 1990, Resource Software International Ltd. (RSI) helps organizations unlock the full value of their communication ecosystems. Building on more than three decades of innovation, RSI now delivers AI-driven communication intelligence that unifies voice, messaging, video, contact center, and collaboration data into actionable insights, empowering organizations to improve customer experiences, optimize operations, and achieve better business outcomes.

Our Portfolio

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Contact Us

Phone

+1 718 701-0945
+1 905 576-4575

Email

sales@rsicloud.com

Address

50 Richmond Street East, Unit 105,
Oshawa, Ontario. L1G 7C7.
Canada

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