Shadow UC Analytics
Shadow UC Analytics is a communication management system which delivers a 360 degree view of Microsoft Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be tracked to highlight user acceptance, performance metrics and cost savings which enables more effective use of resources.
All reports can be scheduled to run automatically or generated on an ad hoc basis in a variety of formats such as Excel, PDF or CSV. Standard report templates are available or custom reports can be easily built to show user adoption, employee productivity, call quality, cost and more. It is easy to brand the reports with a corporate logo and colour scheme.
Automated report delivery
Flexible Report Designer
Various report formats - Excel, Word, PDF, CSV
Charts - bar, pie, line or stacked bar
User Interface & Dashboards
Analyze important metrics with near real-time views of Unified Communication usage with various dashboards that highlight User Adoption, Employee Productivity, Call Quality and Cost information. Enjoy the flexibility of a user experience the way you want it, customise the position of dashboards and what information is displayed. Filters can be applied to ensure that only relevant information is displayed. Click through reporting produces detailed reports directly from the dashboard user interface.
Updates every 60 sec.
Single click reports
User Defined Layout
Shadow UC Analytics+
Shadow UC Analytics+ delivers live activity wall boards and supporting reports for Microsoft UC Response Groups (Lync / S4B). It is a cost effective alternative to full contact centre software to proactively monitor and view Response Groups activity in real time. It offers clear visibility of agent performance driving productivity gains and enabling smart management of resources.
Real Time Dashboards & Wall boards
Each wall board is created in a separate browser page therefore it is possible for each user to configure customized displays for their individual needs. There are 5 wall boards available with Shadow UC Analytics+ including Response Groups Summary, Inbound Response, Active Calls, Calls Waiting in Queues and Presence Statistics.
Shadow UC Recorder
Designed specifically for Microsoft Unified Communications, UC Recorder is a client side recorder which allows the recording of Skype for Business, Office 365 and Cloud PBX or any hybrid architecture. It has a simple to use interface and is typically used for dispute resolution and training purposes. The cost effective solution can be deployed on-premise or from our cloud with database integration with UC Analytics where relevant. The dashboard graphically displays the volumes of recorded calls and the simple searching allows quick retrieval and identification of calls.
Peer to Peer conference calls
Developed using .Net and HTML5
Supports unlimited clients
Shadow AI Reporting
Codie is our friendly Artificial Intelligence Bot. She harnesses the power of Shadow UC Analytics allowing users to generate reports using their Skype for Business IM chat Client. Request can be made using English requests through chat. Codie can create standard, ad hoc or powerful reports using the Shaodw UC Analytics report builder. Filters can also be requested such as date ranges and specific departments. Once the report has been requested it will be emailed as a PDF.
Sbadow Number Management System (NMS) is a tracking and managing system for Direct-in-Dial (DID/DDI) and extensions. The manual process for maintaining the ecosystem can be a costly and time-consuming task for companies of any size. Shadow NMS offers an intuitive, fully automated process which results in reduced costs, lower risks and improved business processes. Shadow NMS eliminates the need for disjoint spreadsheets. The solution can be deployed on premise or on our secured cloud servers. It can be purchased as either a standalone solution or part of our Shadow UC Analytics portfolio of reporting and monitoring solutions. The product is vendor and platform independent.
Data Privacy is Paramount in the World of Collaboration Management
How Incorporating SMS will Improve Your Call Center Customer Experience
Why a Robust Collaboration Management System is More Important Than Ever
Resource Software International Ltd. (RSI) Shadow UC Analytics Now Listed in Microsoft AppSource and Azure Marketplace
RSI offers Microsoft UC Analytics for Skype for Business
RSI Shadow UC Analytics -Meaningful Insights for Microsoft UC (Skype, Office 365 and Teams)
RSI Portfolio of Communication Management Products
RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.